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Medical Office Assistant Diploma Program
&
Combined Medical Office Assistant and Pharmacy Assistant Diploma Program

As of Spring 2024, Cranston Ridge Medical Clinic has decided to launch its own Medical Office Assistant/Administrator Diploma program. This has been done in collaboration with Alison Courses as a response to the increased demand for good MOA training that responds to the specific needs of our medical clinic. The training offered by CRMC will equip the student with exactly what is needed to fulfill the duties of a Medical Office Assistant, and it is clinically oriented. This means that you will learn to carry out authorized clinical procedures and assist physicians and nurses, a training which is not included in any MOA college program. The theory will be taught through a pre-determined learning pathway. The courses are all CPD-certified and offered online by Alison Courses. On completion of the program, the student will obtain a Medical Office Assistant Diploma from CRMC as well as a Diploma in Medical Office Administrator and a Diploma in Medical Coding and Billing through Alison Courses.

At present, there are only two routes that applicants may choose from: Medical Office Assistant for Family Medicine and the combined Medical Office Assistant and Pharmacy Assistant. In the future, we hope to be able to offer also a combined program for Medical Office Assistant for Family Medicine and Radiology Clinics.

WHAT COURSES ARE INCLUDED IN THE CURRICULUM

  • Fundamentals of Medical Law

  • Consent Training in Healthcare

  • Infection Control in Health Care

  • Office Etiquette and Professionalism

  • Medical Office Administration

  • Medical and Clinical Administration

  • Medical Reception Training

  • Medical Secretary Training

  • Medical Billing and Coding

  • Medical Terminologies

  • English Language for Healthcare

  • Introduction to Common Medical Conditions

  • Anatomy and Physiology of the Human Body

  • Introduction to Pharmacology

  • Safeguarding Children and Vulnerable Adults 

  • Chaperone Training

  • Modified Early Warning Score Training

  • Sudden Adult Death Syndrome and Sudden Cardiac Death Prevention

  • BLS Training

  • Use of Social Media in Healthcare Training

  • Bloodborne Pathogens (BBP)

  • Hepatitis B Awareness

  • Hepatitis C Awareness

  • Diabetes Awareness

  • Fundamentals of Health and Social Care

  • Interpersonal Skills

  • WHMIS Training

  • Posture and Ergonomics

ADDITIONAL MODULES FOR THE COMBINED MOA/PhA

  • Introduction to Pharmacy Practice

  • Basics of Biochemistry

  • Community and Institutional Pharmacy

  • Pharmacy Assistant

  • Control and Administration of Medication

  • Pharmacy Technician Role

  • Exam preparation for PTCB

ADDITIONAL MODULES FOR THE COMBINED MOA DIPLOMA FOR FAMILY MEDICINE AND RADIOLOGY CLINICS (awaiting approval)

  • Medical Imaging and Radiology 

  • Applications of Radiography

The training includes building a professional personal practice portfolio, which allows skills to be transferable and improves future job prospects.

HOW MANY PLACES ARE AVAILABLE

Two places are available at each intake.

COST OF TUITIONS:

CRMC does not charge tuition fees; however, a $1,600 administrative fee will be applied on admission to cover the expenses for uniforms, certification exams, background checks, and ID badge printing. 

APPLICATION PROCESS

The application process is divided into the first and second stages. In order to be admitted, the applicant must successfully pass both.

First Stage of the Admission Process (initial application)

  • Must be a Canadian citizen or permanent resident. This program is not open to those who hold any other status in Canada.

  • Must be a proficient computer user (Microsoft Office or similar).

  • Must have at least a High School Diploma (or GED) or higher qualification from English-speaking Canada or from Australia, New Zealand, United Kingdom, United States of America, Antigua and Barbuda, Bahamas, Barbados, Belize, Botswana, Dominica, Gambia, Guyana, Republic of Ireland, Jamaica, Liberia, Malawi, Micronesia, Papua New Guinea, Trinidad and Tobago. Those in possession of a high School Diploma from elsewhere must have passed the IELTS General Training with a minimum score of 6.0 in all components or a score of at least 105 in the Duolingo English Test within the last 2 years before applying. All qualifications will be checked for authenticity via Qualification Check.

  • Must pass the initial interview with a score of at least 75%. The highest-scoring applicant, over 75%, is admitted to the program.

 

Second Stage of the Admission Process (statutory requirements)

  • Must pass a certified psychometric test offered by CRMC with at least 102 points; the test cannot be retaken; those who do not achieve at least 102 points are permanently excluded from admission to the program.

  • Must obtain a clear FAMA-enhanced background check.

  • Must be immunized by the first day of training - applicants may download the form here.

  • Must be willing to dedicate 6 months of non-remunerated full-time training to CRMC for the clinical practicum. Those who start the program with the vision of being hired by CRMC at the end of their successful training may be eligible for a stipend. The clinical practicum will allow the student to achieve all the competencies in our framework (for more information, see below).

 

HOW LONG IS THE TRAINING

  • 26 weeks (6 months) full-time – no part-time option available at present

    • 910 hours of training (7 hours a day for 5 days a week for 26 weeks) divided into:

      • 390 hours theory (3 hours a day for 5 days a week for 26 weeks)

      • 520 hours of practice (4 hours a day for 5 days a week for 26 weeks)

HOW IS THE COURSE ADMINISTERED

On admission, the student will receive an email from Alison Courses to sign up for their platform containing the pre-approved learning pathway. All courses, except Modified Early Warning Score Training, Sudden Adult Death Syndrome, Sudden Cardiac Death Prevention, and BLS Training, will be available through the online learning space of Alison Courses. These three courses, instead, are taught exclusively at CRMC in person. The theoretical component comprises 390 hours and is offered concomitantly with the practice component. Each day, Monday through Friday, the student will spend 4 hours of practice at CRMC and 3 hours at home completing the online modules. On day one, the student is introduced to the team and to two personal preceptors. The first week is observational only. During the remaining 25 weeks, instead, the student will be gradually introduced to all the duties that appear in the competencies framework. Those who opt for the combined diploma will complete the first 3 months of training at CRMC and the final three months at CSDM.

 

THE ADVANTAGES OF STUDYING WITH CRMC INSTEAD OF AN ORDINARY COLLEGE:

  • We do not charge you tuition fees – our training is offered free of charge; you will only have to pay a $1,600 administration fee if you are admitted. 

  • We teach you the actual job without fancy, ideology-driven, or useless courses.

  • Our training is clinically oriented; we teach you clinical skills that you will not learn through any other MOA course.

  • Our practicum is the longest you may find, and it lasts 6 months; theory and practice are taught at the same time, so you know exactly why you need to complete the subjects we offer. A longer practicum guarantees that you are ready to work as an MOA.

  • All our online courses are CPD accredited. The BLS training is accredited by Heart & Stroke.

  • You will learn precisely what is needed to work as a Medical Office Assistant/Administrator (MOA) in Alberta.

  • Our facility is Accredited by Accreditation Canada; therefore, our standards of practice are superior to those of most other clinics.

INFORMATION FOR OTHER HEALTH CARE PROVIDERS AND CLINICS

If you are interested in adopting our same curriculum to train MOAs at your own clinic, we will be happy to share our format with you free of charge! To start the process, contact the clinical manager by clicking here.                               

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